Frequently Asked Questions
Everything you need to know about our luxury gift hampers and delivery services.
What is included in a Hamper Emporium gift box?
Each hamper is curated with premium gourmet treats, artisan snacks, and high-quality lifestyle products. Specific contents are listed on each product page, and every gift arrives in our signature keepsake gold-embossed box.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer Express Shipping for next-day delivery to most metropolitan areas if the order is placed before 1 PM AEST.
Can I include a personalized message with my gift?
Yes, every hamper includes a complimentary gift card. You can enter your personalized message during the checkout process, and we will print it beautifully to be included with your gift.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Google Pay. For bulk corporate orders, we also offer direct bank transfer options.
Do you offer corporate branding for bulk orders?
Absolutely. We specialize in corporate gifting and can provide custom branded ribbons, gift cards, and even bespoke product selections for orders over 50 units.
What is your return policy for hampers?
Due to the perishable nature of our food and beverage products, we cannot accept returns for change of mind. However, if a product arrives damaged or is not as described, please contact our support team within 48 hours for a replacement or refund.